I called with a simple problem. I bought pants from JC Penny in South Jordan and they forgot to take the ink tag off. There is no JC Penny in the area so I called Ross here in Bountiful and a lady on the phone said that they would be happy to help as long as I showed proof of purchase.
I walk over next door to TJ Maxx and they were extremely helpful. They went above and beyond just trying to help me in anyway they could. I understand Ross is not Norstrom or anything but either is TJ Maxx! Why is TJ Maxx a thousand times more helpful and care about the people who walk into their stores. If I was any employee at Ross, I would be embarrassed.
Love the clothes and other random items! I feel like I'm on a treasure hunt when I go in there. The clothes styles vary, so there's usually something for everyone.
Tons and tons and tons of cute clothing and items and they are all super inexpensive. My ONLY complaint about this place is the people working here seem like they are being tortured by some slave driver who is in the back whipping them. You walk through the door and they are standing there with their eyes rolled back in their heads, sagging shoulders and they say, "uggghhh welcome to Ross" lol....so I am not sure what the deal is....bad working conditions. Nonetheless, everything but the furniture is awesomely priced. I have enjoyed all the clothing and have only had one item of clothing that I got home and had a hole in the backside.
Now I get it that it is my fault, and it is something between JC Penny and myself. This is a simple opportunity for Ross to show customer service which they failed miserably at. On the phone they told me to come on by and it wouldn't be a problem. You, guessed it, there was a problem.
The lines are so slow and long. And cashier very, very, VERY slow. But he was very nice.
Came to the store, cashier just looked at me like I was crazy, and said it's against their policy. I told her I called in already and was informed it was fine. She radio her manager and the manger didn't want to come out of her office and just told the cashier that it was against their policy. I said I wanted to speak to the manager. I waited, manager wouldn't come out. I asked again to talk to the manager, still had to wait. Finally Ashley, who was not the store manager came out and was extremely rude. She just shrugged her shoulders and said I don't know who you talked to and our device probably wouldn't fit anyways.
I'm always blown away at the top notch quality clothing here at Ross, bought myself a Citizen watch the other day and it won't stop glinting in the sunlight perched atop my wrist. I buy all my clothing from Ross and am always complimented on my style. The workers at this store are particularly interesting, following me around, probably wondering how I dress so good for less. But regardless, always a 5 star rating for Ross!
Ross Dress For Less is a US Clothing Store based in Bountiful, Utah. Ross Dress For Less is located at 420 500 W, Bountiful, UT 84010, USA.
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